Eric is looking into ticketing systems for end-user issues with his project. 

Showed him the team demo. 

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A customer has a set of tickets. They should not see any other tickets. They should be able to rearrange priority on the tickets. They should be able to associate billing / invoice numbers to tickets
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Well I need a ticketing system for some of my customers. And I'm trying to figure out what to do. Lot of the commercial ones out there are incredibly expensive and the free slush cheap one...