Tickets (tickets.TicketsByEndUser)

Show the tickets introduced on behalf of this end user. (more)

Inherits from lino_xl.lib.tickets.Tickets

Every row of this data table is a Ticket.

User guide: The tickets plugin.

Columns

  • ID (id) : See ID.

  • Title (title) : A one-line heading describing this ticket.

  • Team (group) : The user group this ticket belongs to. You can select only groups you are member of.

  • Workflow (workflow_buttons) : Shows the current workflow state of this database row and a list of available workflow actions.

Detail layout

    • None (overview) : A multi-paragraph representation of this database row.

        • Workflow (workflow_buttons) : Shows the current workflow state of this database row and a list of available workflow actions.

        • Assign to (quick_assign_to) : Show the site user who is assigned to work on this ticket, along with other candidates. Click on another candidate in order to quickly reassign the ticket to that user.

      • Comments (comments.CommentsByRFC1) : See Comments.

        • ID (id) : See ID.

        • Author (user) : The author or reporter of this ticket. The user who reported this ticket to the database and is responsible for managing it.

      • Title (title) : A one-line heading describing this ticket.

      • Subtitle (subtitle) : An optional subtitle.

      • Summary (body) : A complete summary of the ticket. This should describe in more detail what this ticket is about. If the ticket has evolved during time, it should reflect the latest version.

        • Subscription (order) : The business document used by both partners as reference for invoicing this ticket.

        • End user (end_user) : The end user who is asking for help. This may be an external person who is not registered as a system user.

        • Confidential (private) : Whether this ticket is to be treated confidentially.

        • Urgent (urgent) : Whether this ticket is to be treated urgently.

      • Upload files (uploads.UploadsByController1) : See Upload files.

        • Team (group) : The user group this ticket belongs to. You can select only groups you are member of.

        • Ticket type (ticket_type) : The type of this ticket. The site manager can configure the list of available ticket types.

      • Parent (parent) : See Parent.

      • Children (tickets.TicketsByParent)

      • Assign to (quick_assign_to) : Show the site user who is assigned to work on this ticket, along with other candidates. Click on another candidate in order to quickly reassign the ticket to that user.

      • Add tag (add_tag) : A virtual field that lets the user select a topic to tag this database row with.

      • Tags (topics.TagsByOwner1) : See Tags.

      • Workflow (workflow_buttons) : Shows the current workflow state of this database row and a list of available workflow actions.

        • Priority (priority) : An integer number to help the worker decide which ticket he should work on next. The Tickets to work list is sorted by decreasing priority. Suggested meanings of the values:

        • My nickname (my_nickname) : See My nickname.

      • Mentioned in (comments.CommentsByMentioned1) : See Mentioned in.

      • Working sessions (working.SessionsByTicket1) : See Working sessions.

        • Regular (regular_hours) : See Regular.

        • Free (free_hours) : See Free.

        • Created (created) : The time when this database row was created.

        • Modified (modified) : The time when this database object was last modified.

      • Reference (ref) : The reference. This must be either empty or unique.

      • Resolution (upgrade_notes) : A formatted text field meant for writing instructions for the hoster’s site manager when doing an upgrade where this ticket is being deployed.

        • State (state) : The state of this ticket. See Ticket state.

        • Assigned to (assigned_to) : The user who is working on this ticket.

        • Planned time (planned_time) : The time (in hours) we plan to work on this project or ticket.

        • Deadline (deadline) : Specify that the ticket must be done for a given date.

      • Duplicate of (duplicate_of) : A pointer to another ticket, which is regarded as the first occurrence of the same problem.

      • Duplicates (DuplicatesByTicket1) : See Duplicates.

Toolbar actions

  • Table (landscape) (as_pdf) : See (unformatted: <lino_xl.lib.appypod.mixins.PrintTableAction as_pdf ('Table (landscape)')>).

  • Table (portrait) (as_pdf_p) : See (unformatted: <lino_xl.lib.appypod.mixins.PortraitPrintTableAction as_pdf_p ('Table (portrait)')>).

  • Export to .xls (export_excel) : Export this table as an .xls document

  • None (grid_post) : See (unformatted: <lino.core.actions.CreateRow grid_post>).

  • None (grid_put) : See (unformatted: <lino.core.actions.SaveGridCell grid_put>).

  • New (insert) : Insert a new Ticket.

  • Create (submit_insert) : Submit this form, i.e. send your data to the server.

  • Duplicate (clone_row) : Insert a new Ticket as a copy of this.

  • Spawn child ticket (spawn_ticket) : Create a new ticket that will be a child of this ticket.

  • Delete (delete_selected) : Delete this record

  • Merge (merge_row) : Merge this object into another object of same class.

  • Changes (show_changes) : Show the history of changes in the current database row and related data.

  • Show data problems (show_problems) : See (unformatted: <lino.core.actions.ShowSlaveTable show_problems ('Show data problems')>).

  • Upload files (show_uploads) : Opens a data window with the uploaded files associated to this database object.

  • Check data (check_data) : Update data problem messages for this database object, also removing messages that no longer exist. This action does not change anything else in the database.

  • Update summary data (compute_results) : Update all the summary fields for this database object.

  • Fix data problems (fix_problems) : Update data problem messages and repair those which are automatically fixable.

  • None (grid) : Show the tickets introduced on behalf of this end user.

  • None (open_help) : Open Help Window

  • None (validate) : See (unformatted: <lino.core.actions.ValidateForm validate>).

  • Save (submit_detail) : Save changes in this form

Filter parameters

  • Observed event (observed_event) : See observed_event.

  • End user (end_user) : Only rows concerning this end user.

  • Assigned to (assigned_to) : Only tickets with this user assigned.

  • Not assigned to (not_assigned_to) : Only that this user is not assigned to.

  • Interesting for (interesting_for) : Only tickets interesting for this partner.

  • None (None) : See None.

  • State (state) : Only rows having this state.

  • Assigned (show_assigned) : Show only (or hide) tickets that are assigned to somebody.

  • Deployed (show_deployed) : Whether to show tickets with at least one deployment

  • Active (show_active) : Show only (or hide) tickets which are active (i.e. state is Talk or ToDo).

  • To do (show_todo) : Show only (or hide) tickets that are todo (i.e. state is New or ToDo).

  • Private (show_private) : Show only (or hide) tickets that are marked private.

  • Has reference (has_ref) : See has_ref.

  • Commented Last (last_commenter) : Only tickets that have this use commenting last.

  • Not Commented Last (not_last_commenter) : Only tickets where this use is not the last commenter.

  • Date from (start_date) : Start of observed date range

  • until (end_date) : End of observed date range

  • Topic (topic) : See topic.

  • Author (user) : The author or reporter of this ticket. The user who reported this ticket to the database and is responsible for managing it.

  • Subscription (order) : The business document used by both partners as reference for invoicing this ticket.

Hidden columns

  • Parent (parent) : See Parent.

  • Reference (ref) : The reference. This must be either empty or unique.

  • Modified (modified) : The time when this database object was last modified.

  • Created (created) : The time when this database row was created.

  • Summary (body) : A complete summary of the ticket. This should describe in more detail what this ticket is about. If the ticket has evolved during time, it should reflect the latest version.

  • Preview (body_short_preview) : A read-only preview of the first paragraph of body.

  • Preview (full) (body_full_preview) : A read-only full preview of body.

  • Subtitle (subtitle) : An optional subtitle.

  • Author (user) : The author or reporter of this ticket. The user who reported this ticket to the database and is responsible for managing it.

  • Assigned to (assigned_to) : The user who is working on this ticket.

  • Confidential (private) : Whether this ticket is to be treated confidentially.

  • Closed (closed) : Whether this investment is closed, i.e. certain things should not change anymore.

  • Planned time (planned_time) : The time (in hours) we plan to work on this project or ticket.

  • Urgent (urgent) : Whether this ticket is to be treated urgently.

  • Priority (priority) : An integer number to help the worker decide which ticket he should work on next. The Tickets to work list is sorted by decreasing priority. Suggested meanings of the values:

  • Resolution (upgrade_notes) : A formatted text field meant for writing instructions for the hoster’s site manager when doing an upgrade where this ticket is being deployed.

  • Ticket type (ticket_type) : The type of this ticket. The site manager can configure the list of available ticket types.

  • Duplicate of (duplicate_of) : A pointer to another ticket, which is regarded as the first occurrence of the same problem.

  • State (state) : The state of this ticket. See Ticket state.

  • Deadline (deadline) : Specify that the ticket must be done for a given date.

  • Reporter (reporter) : See Reporter.

  • Waiting for (waiting_for) : What to do next. An unformatted one-line text which describes what this ticket is waiting for.

  • Feedback (feedback) : See Feedback.

  • Standby (standby) : See Standby.

  • Fixed since (fixed_since) : See Fixed since.

  • Commented Last (last_commenter) : Last user to make a comment

  • Subscription (order) : The business document used by both partners as reference for invoicing this ticket.

  • Regular (regular_hours) : See Regular.

  • Free (free_hours) : See Free.

  • Select multiple rows (rowselect) : See Select multiple rows.

  • End user (end_user) : The end user who is asking for help. This may be an external person who is not registered as a system user.