Unassigned Tickets (tickets.UnassignedTickets)

Inherits from lino_xl.lib.tickets.Tickets

Every row of this data table is a Ticket.

User guide: The tickets plugin.

Columns

  • Ticket (detail_link) : See Ticket.

  • Subscription (order) : The business document used by both partners as reference for invoicing this ticket.

  • Assign to (quick_assign_to) : Show the site user who is assigned to work on this ticket, along with other candidates. Click on another candidate in order to quickly reassign the ticket to that user.

Detail layout

    • None (overview) : A multi-paragraph representation of this database row.

        • Workflow (workflow_buttons) : Shows the current workflow state of this database row and a list of available workflow actions.

        • Assign to (quick_assign_to) : Show the site user who is assigned to work on this ticket, along with other candidates. Click on another candidate in order to quickly reassign the ticket to that user.

      • Comments (comments.CommentsByRFC1) : See Comments.

        • ID (id) : See ID.

        • Author (user) : The author or reporter of this ticket. The user who reported this ticket to the database and is responsible for managing it.

      • Title (title) : A one-line heading describing this ticket.

      • Subtitle (subtitle) : An optional subtitle.

      • Summary (body) : A complete summary of the ticket. This should describe in more detail what this ticket is about. If the ticket has evolved during time, it should reflect the latest version.

        • Subscription (order) : The business document used by both partners as reference for invoicing this ticket.

        • End user (end_user) : The end user who is asking for help. This may be an external person who is not registered as a system user.

        • Confidential (private) : Whether this ticket is to be treated confidentially.

        • Urgent (urgent) : Whether this ticket is to be treated urgently.

      • Upload files (uploads.UploadsByController1) : See Upload files.

        • Team (group) : The user group this ticket belongs to. You can select only groups you are member of.

        • Ticket type (ticket_type) : The type of this ticket. The site manager can configure the list of available ticket types.

      • Parent (parent) : See Parent.

      • Children (tickets.TicketsByParent)

      • Assign to (quick_assign_to) : Show the site user who is assigned to work on this ticket, along with other candidates. Click on another candidate in order to quickly reassign the ticket to that user.

      • Add tag (add_tag) : A virtual field that lets the user select a topic to tag this database row with.

      • Tags (topics.TagsByOwner1) : See Tags.

      • Workflow (workflow_buttons) : Shows the current workflow state of this database row and a list of available workflow actions.

        • Priority (priority) : An integer number to help the worker decide which ticket he should work on next. The Tickets to work list is sorted by decreasing priority. Suggested meanings of the values:

        • My nickname (my_nickname) : See My nickname.

      • Mentioned in (comments.CommentsByMentioned1) : See Mentioned in.

      • Working sessions (working.SessionsByTicket1) : See Working sessions.

        • Regular (regular_hours) : See Regular.

        • Free (free_hours) : See Free.

        • Created (created) : The time when this database row was created.

        • Modified (modified) : The time when this database object was last modified.

      • Reference (ref) : The reference. This must be either empty or unique.

      • Resolution (upgrade_notes) : A formatted text field meant for writing instructions for the hoster’s site manager when doing an upgrade where this ticket is being deployed.

        • State (state) : The state of this ticket. See Ticket state.

        • Assigned to (assigned_to) : The user who is working on this ticket.

        • Planned time (planned_time) : The time (in hours) we plan to work on this project or ticket.

        • Deadline (deadline) : Specify that the ticket must be done for a given date.

      • Duplicate of (duplicate_of) : A pointer to another ticket, which is regarded as the first occurrence of the same problem.

      • Duplicates (DuplicatesByTicket1) : See Duplicates.

Toolbar actions

  • Table (landscape) (as_pdf) : See (unformatted: <lino_xl.lib.appypod.mixins.PrintTableAction as_pdf ('Table (landscape)')>).

  • Table (portrait) (as_pdf_p) : See (unformatted: <lino_xl.lib.appypod.mixins.PortraitPrintTableAction as_pdf_p ('Table (portrait)')>).

  • Export to .xls (export_excel) : Export this table as an .xls document

  • None (grid_post) : See (unformatted: <lino.core.actions.CreateRow grid_post>).

  • None (grid_put) : See (unformatted: <lino.core.actions.SaveGridCell grid_put>).

  • New (insert) : Insert a new Ticket.

  • Create (submit_insert) : Submit this form, i.e. send your data to the server.

  • Duplicate (clone_row) : Insert a new Ticket as a copy of this.

  • Spawn child ticket (spawn_ticket) : Create a new ticket that will be a child of this ticket.

  • Delete (delete_selected) : Delete this record

  • Merge (merge_row) : Merge this object into another object of same class.

  • Changes (show_changes) : Show the history of changes in the current database row and related data.

  • Show data problems (show_problems) : See (unformatted: <lino.core.actions.ShowSlaveTable show_problems ('Show data problems')>).

  • Upload files (show_uploads) : Opens a data window with the uploaded files associated to this database object.

  • Check data (check_data) : Update data problem messages for this database object, also removing messages that no longer exist. This action does not change anything else in the database.

  • Update summary data (compute_results) : Update all the summary fields for this database object.

  • Fix data problems (fix_problems) : Update data problem messages and repair those which are automatically fixable.

  • None (grid) : Base class for all tables of tickets.

  • None (open_help) : Open Help Window

  • None (validate) : See (unformatted: <lino.core.actions.ValidateForm validate>).

  • Save (submit_detail) : Save changes in this form

Filter parameters

  • Observed event (observed_event) : See observed_event.

  • End user (end_user) : Only rows concerning this end user.

  • Assigned to (assigned_to) : Only tickets with this user assigned.

  • Not assigned to (not_assigned_to) : Only that this user is not assigned to.

  • Interesting for (interesting_for) : Only tickets interesting for this partner.

  • None (None) : See None.

  • State (state) : Only rows having this state.

  • Assigned (show_assigned) : Show only (or hide) tickets that are assigned to somebody.

  • Deployed (show_deployed) : Whether to show tickets with at least one deployment

  • Active (show_active) : Show only (or hide) tickets which are active (i.e. state is Talk or ToDo).

  • To do (show_todo) : Show only (or hide) tickets that are todo (i.e. state is New or ToDo).

  • Private (show_private) : Show only (or hide) tickets that are marked private.

  • Has reference (has_ref) : See has_ref.

  • Commented Last (last_commenter) : Only tickets that have this use commenting last.

  • Not Commented Last (not_last_commenter) : Only tickets where this use is not the last commenter.

  • Date from (start_date) : Start of observed date range

  • until (end_date) : End of observed date range

  • Topic (topic) : See topic.

  • Author (user) : The author or reporter of this ticket. The user who reported this ticket to the database and is responsible for managing it.

  • Subscription (order) : The business document used by both partners as reference for invoicing this ticket.

Hidden columns

  • ID (id) : See ID.

  • Parent (parent) : See Parent.

  • Reference (ref) : The reference. This must be either empty or unique.

  • Modified (modified) : The time when this database object was last modified.

  • Created (created) : The time when this database row was created.

  • Summary (body) : A complete summary of the ticket. This should describe in more detail what this ticket is about. If the ticket has evolved during time, it should reflect the latest version.

  • Preview (body_short_preview) : A read-only preview of the first paragraph of body.

  • Preview (full) (body_full_preview) : A read-only full preview of body.

  • Title (title) : A one-line heading describing this ticket.

  • Subtitle (subtitle) : An optional subtitle.

  • Author (user) : The author or reporter of this ticket. The user who reported this ticket to the database and is responsible for managing it.

  • Assigned to (assigned_to) : The user who is working on this ticket.

  • Confidential (private) : Whether this ticket is to be treated confidentially.

  • Team (group) : The user group this ticket belongs to. You can select only groups you are member of.

  • Closed (closed) : Whether this investment is closed, i.e. certain things should not change anymore.

  • Planned time (planned_time) : The time (in hours) we plan to work on this project or ticket.

  • Urgent (urgent) : Whether this ticket is to be treated urgently.

  • Priority (priority) : An integer number to help the worker decide which ticket he should work on next. The Tickets to work list is sorted by decreasing priority. Suggested meanings of the values:

  • Resolution (upgrade_notes) : A formatted text field meant for writing instructions for the hoster’s site manager when doing an upgrade where this ticket is being deployed.

  • Ticket type (ticket_type) : The type of this ticket. The site manager can configure the list of available ticket types.

  • Duplicate of (duplicate_of) : A pointer to another ticket, which is regarded as the first occurrence of the same problem.

  • End user (end_user) : The end user who is asking for help. This may be an external person who is not registered as a system user.

  • State (state) : The state of this ticket. See Ticket state.

  • Deadline (deadline) : Specify that the ticket must be done for a given date.

  • Reporter (reporter) : See Reporter.

  • Waiting for (waiting_for) : What to do next. An unformatted one-line text which describes what this ticket is waiting for.

  • Feedback (feedback) : See Feedback.

  • Standby (standby) : See Standby.

  • Fixed since (fixed_since) : See Fixed since.

  • Commented Last (last_commenter) : Last user to make a comment

  • Regular (regular_hours) : See Regular.

  • Free (free_hours) : See Free.

  • Select multiple rows (rowselect) : See Select multiple rows.