by Luc Saffre · in Hosting (system administration) · assigned to Luc Saffre

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• 1 year, 8 months ago by Luc Saffre about #5906 (Activate backup plan for SR (hosted at OVH)) : Uff! They finally found a solution! I start my order but leave it unpaid since the system doesn't let me choose to pay by using my credit. Then I have to open the "My orders" table (how to get there is a complex question), find the unpaid order, then click on the button with three dots in a circle a...
• 1 year, 8 months ago by Luc Saffre about #5906 (Activate backup plan for SR (hosted at OVH)) : I received an answer to my ticket, and they give cleaar instructions, but even after 15 more minutes of searching and trying i still didn't find it.
• 1 year, 8 months ago by Luc Saffre about #5906 (Activate backup plan for SR (hosted at OVH)) : I finally managed to create [url help.ovhcloud.com/csm?id=csm_ticket&;table=sn_customerservice_case&sys_id=3469c8b800639a541e1157dab432f1b6 a ticket on their system] with the following text:
  I cannot order a backup plan although I have credit on may prepaid account. The ordering wizard requires imm...
• 1 year, 8 months ago by Luc Saffre about #5906 (Activate backup plan for SR (hosted at OVH)) : I tried to ask their support, but their website keeps showing me the user guide (which doesn't answer my question). I'm about move away from OVH because of their obsolete payment system. But moving away would mean considerable work, also for Hannes, so I hesitate.
• 1 year, 8 months ago by Luc Saffre about #5906 (Activate backup plan for SR (hosted at OVH)) : I tried to activate automatic backup on OVH, which is basically the same saystem as on Hetzner, except that it is a bit more expensive (40€ per year). The problem is that their website refuses to activate it if i don't pay, and at this place it obviously ignores my customer credit which I have paid ...
• 1 year, 8 months ago by Luc Saffre about #5906 (Activate backup plan for SR (hosted at OVH)) : Created new Ticket #5906 (Activate backup plan for some of our VPS).